DOCUMENT TYPE

Data sheets

Technical manuals

User's manuals

Internal project documentation from development through production

DOCUMENT FORMAT
Word^®, FrameMaker^®, Acrobat^®, and HTML

END-USER GROUP
Text style and content are dependent on the type of end user.

Untrained users: jargon and industry-specific words avoided as much as possible

Specialised users: specialised vocabulary used if necessary for clarity and brevity

Service personnel: some technical competence assumed

Internal: even if everyone in the company at present understands a particular technology and shares a set
    of assumptions, will this still be the situation in a few years time?