Internal project documentation from development through production
Acrobat®, and HTML
Untrained users: jargon and industry-specific words avoided as much as possible
Specialised users: specialised vocabulary used if necessary for clarity and brevity
Service personnel: some technical competence assumed
Internal: even if everyone in the company at present understands a particular technology and shares a set
Text style and content are dependent on the type of end user.
of assumptions, will this still be the situation in a few years time?